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FAQ

Have any questions? Check out our frequently asked questions.

The package arrived damaged, can I get a refund?

Absolutely, if the package arrived damaged by the carrier, you are entitled to a refund. See our returns and refunds policy for more information.

The package arrived damaged, can I get a refund?

Absolutely, if the package arrived damaged by the carrier, you are entitled to a refund. See our returns and refunds policy for more information.

Can I deliver a gift package?

Of course, specify the delivery address at check out and write us in the special instructions the instructions to give to the courier. You can also write a greeting message that we will insert inside your package for the person you prefer.

Can I deliver a gift package?

I have a discount code, when can I use it?

If you have been given a GiftCard or have one or more discount codes, you can use it at checkout before making the payment, the amount will be automatically recalculated and you can then use your discount code. Please note, however, that you can only use one discount code at a time. Discounts cannot be combined.

I have a discount code, when can I use it?